Refund policy
Refund Policy
Last Updated: [20260928]
At BEYOTTER, we want you to be confident with your purchase. We offer a 30-Day Money-Back Guarantee on eligible products.
Returns
You have 30 days after receiving your order to request a return.
To be eligible for a return:
- The product must be in its original condition.
- The product must not show signs of misuse, damage, or modification.
- All accessories, cables, manuals, and original packaging should be included.
- Proof of purchase is required.
To start a return, please contact us at:
Please do not send your order back before receiving return instructions from our support team.
Return Process
Once your return request is approved, we will provide instructions on how and where to return your product.
Products returned without prior approval may not be accepted.
After we receive and inspect your return, we will notify you regarding your refund status.
Damaged, Defective, or Incorrect Items
Please inspect your order after delivery.
If your product arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery at:
Please include your order number and photos or videos showing the issue.
We will review the case and provide an appropriate solution.
Non-Returnable Items
The following items are not eligible for return:
- Products damaged due to misuse, accidents, or improper installation.
- Products modified or repaired without authorization.
- Items missing essential accessories or original packaging.
Gift cards and final sale items are non-refundable unless required by applicable law.
Exchanges
If you need a different product or replacement, please contact us first.
Depending on availability, we may arrange an exchange or recommend returning the original item and placing a new order.
Refunds
Once your return has been received and inspected, we will notify you whether your refund has been approved.
Approved refunds will be issued to your original payment method within 10 business days.
Processing times may vary depending on your bank or payment provider.
If you have not received your refund after 15 business days, please contact:
Contact Us
For return and refund questions:
BEYOTTER
Email: support@beyotter.com